Three Types of Social Engineering That Keep Coming after Retailers

(This article originally appeared in Loss Prevention Magazine) When you think of hacking, breaches, or cyber security, what do you think of? Probably software or technology. We often forget the human side. But humans continue to play a big role. In fact, more than half of breaches and cyber-security events start with a human error […]

The Danger of Forced Innovation in Retail

(This article originally appeared in Loss Prevention Magazine) When planned, innovation is an essential part of the evolution of retail. But when innovation is forced on a retailer, it can be a toxic time burglar. In this article, I will review two types of forced innovation: “keeping up with the Joneses” and “can it be […]

Brick-and-Mortar Is Not Dead; Amazon Just Proved It

(This article originally appeared in Loss Prevention Magazine) Brick-and-mortar didnt die, and Amazon just confirmed it with its purchase of Whole Foods. Unless you live under a rock, you have seen the news related to Amazon’s purchase of Whole Foods for more than $13 billion. Over 90 percent of retail purchases are made in-store today. […]

When Ordinary Things Get Smart

(This article originally appeared in Loss Prevention Magazine) A ton of great smart tech was on display at the National Retail Federation’s Big Show in January, from wearables to the Internet of Things (IOT). My team was invited to a small get-together. I noticed several people had sharp-looking ski jackets. As a trained investigator, I […]

EMV Is Supposed to Help Eliminate Fraud with Credit Cards… But We’re Not There Yet

(This article originally appeared in Loss Prevention Magazine) Fraud with credit cards decreased in the UK after the rollout of EMV. So what’s the problem here in the US? Fraud and cyber security have never been more on the forefront of asset protection professionals’ list of things that keep them up at night than they […]

Read the Fine Print

(This article originally appeared in Loss Prevention Magazine) In my last article, we reviewed what social media is, how it is commonly used in retail, and the basics of how it works from a technology standpoint. This time, we will cover recent events surrounding privacy, live monitoring, and live video related to criminal activity. Terms […]

Social Media Monitoring: How Does It Work?

(This article originally appeared in Loss Prevention Magazine) In this article, I will cover how social media monitoring works, the common use cases, and some of the myths and misconceptions. Let’s start by defining social media and social media monitoring. What is social media? Social media is content found on the Internet allowing creation and […]