How Organized Retail Crime Fuels Human Trafficking

(This article originally appeared in Loss Prevention Magazine Online) What comes to mind when you think of organized retail crime (ORC)? High shrink items with high resell values, such as razors, baby formula, jeans and such? Or fencing operations, whether online or at the corner store? Recently I wrote an article about the broader scope […]

The Blurring Lines between ORC and Cyber Crime

(This article originally appeared in Loss Prevention Magazine) In 2003, the Loss Prevention Research Council (LPRC) worked on a three-year international research project with the University of Leicester, UK. The research was focused on the impact of organized retail crime (ORC) on communities, businesses, and individuals. This became the pivotal point when retailers transitioned away […]

The Battle of the Sexes in the Interview Room

Who’s better at interviewing: men or women? You’re probably thinking that an article written by a woman would contain a clear cut answer, firmly tilted towards – women. This should be a slam dunk, no-brainer, obvious as can be. Even though I do like clear cut answers to my questions, the answer to this one […]

1-800 Shoplifting Assistance, May I Help You?

Sometimes things just fall in your lap. I’d been trying to decide what to write about for this blog, you know, something interesting and topical to really get folks hooked and coming back. Nothing was really striking me as The One, until I got a phone call…. Let me set the scene: I was enjoying […]

We Gave Up Privacy for Convenience Years Ago

(This article originally appeared in Loss Prevention Magazine) The only surprising thing about Facebook’s recent privacy fiasco is that anyone was actually surprised. Those of us who use social media and other free online services traded our privacy for convenience sometime in the early 2000s. How many of us are there? Out of 330 million […]

Artificial Intelligence in Retail
What AI is and How It Will Change Retail…Or Not

(This article originally appeared in Loss Prevention Magazine) Artificial intelligence (AI) is increasingly being applied in many industries, and retail is now no exception. From machine learning to robots, retailers are testing and hoping AI is the answer to their two perennial challenges—expense reduction and sales growth. What Is AI? Artificial intelligence is the capability […]

Phone Interviews: Why I Swear By Them

(This article originally appeared in CFInsider) It’s a typical Sunday at my house. Dog barking. Four year old asking for snacks, asking to play a game, asking to go to the neighbors, asking to go to Chuck E. Cheese’s asking, asking, asking… What else do four year olds do? Six month old eating, crying, pooping. […]