First Time Right at Every Client Interaction
Customer experience is, to a large extent, shaped by their interaction with our frontline employees. Here is how one of them, Jason Emtage, makes sure we deliver First Time Right for every client.
What is your role at CONTROLTEK?
I am a client service & account manager, which involves taking care of our clients. My goal is to grow and maintain the business we currently have with the clients in my portfolio, and to ensure that what we promise we deliver.
How do you deliver First Time Right in your work?
I do it by listening to the needs of my clients, both internal and external, and responding with a solution that works for them—putting their needs and interest first. I find it that if one truly listens, one really minimizes the chance of error, and our customers really appreciate it.
What’s the favorite part of your job?
The best part of my job is interacting with the different departments to ensure that our clients are taken care of in the best way possible. It is very important to me that our clients have an excellent experience and that we retain their business for life!
What inspires you?
I am inspired by the challenge of providing a solution to each and every different client need—which means drawing on the resources of the CONTROLTEK team.
What’s the number one thing you’d like the world to know about CONTROLTEK?
CONTROLTEK is a cohesive team that is truly focused on First Time Right in every department, and lives and breathes our core values every day:
- Integrity, all the time, every time
- Approach everything with a can do attitude
- Deliver open, honest and transparent communication
- Be passionate, committed and driven
- Eat, sleep and breathe fanatical service