WE DON’T HAVE AN AUTOMATED PHONE SYSTEM. WE HAVE DEVIE.
When you call our toll-free number, she answers in under 4 seconds. And if she is on another line, Mary (who sits next to her) answers on the 5th second. And if Mary is on another line too, then Shane answers on the 6th second. That’s how our “phone tree” works.
But 93% of the time (we measured!) you will get Devie. She is our busiest and most reliable customer-facing employee. She has talked to all our customers, knows which sales rep serves whom, and who can help you the fastest.
That’s why we have zero interest in the fancy “artificial intelligence” automated phone systems. We have the real human intelligence and human touch of our employees. They deliver on our First Time Right pledge every day. Starting with Devie, and continuing with everyone you will encounter at CONTROLTEK, around the country and around the globe.
Nationwide Deployment, Service and Support
With thousands of successful system installations over the years (1,800 in 2017 alone), CONTROLTEK has established itself as one of the most reliable systems deployment companies in the U.S. Trusted by retailers large and small, we offer structured delivery, full transparency and nationwide infrastructure. Our First Time Right program boasts 95% success rate, and 81% of service calls are resolved remotely without the need to dispatch a technician to the location.
Cutting-Edge Technology Made Accessible
Through our partnership with Nedap, Europe’s premier manufacturer of EAS and RFID systems, we are able to offer LP technologies that set the benchmark for the ease of use, detection rate, design and analytics. To help you the get the ROI that you expect, we also offer ROI analysis and documentation, associate training and can work directly with your IT department to ensure compliance with your organization’s policies and procedures.
High Performing EAS and RFID Tags and Labels
CONTROLTEK offers a wide selection of hard tags and labels for a variety of product protection uses. Our tags and labels distinguish themselves by their high detection rate, ease of use, sturdy construction and budget-friendliness.
World Class Distribution
Our fulfillment center boasts over one million square feet, enabling us to hold in stock more products and to ship them quicker than anyone in the industry. In fact, for many of our customers, we hold in stock several months’ worth of mission-critical items so that we can ship on moment’s notice anywhere in the world. Our Client Services Team is organized around our customers – each organization we serve has a dedicated representative who ensures that orders are fulfilled smoothly and any issues are resolved quickly.
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