Updates and Information on Our Response to COVID-19. Learn More.
WE DON’T HAVE AN AUTOMATED PHONE SYSTEM. WE HAVE DEVIE.
When you call our toll-free number, she answers in under 4 seconds. And if she is on another line, Mary (who sits next to her) answers on the 5th second. And if Mary is on another line too, then Shane answers on the 6th second. That’s how our “phone tree” works.
But 93% of the time (we measured!) you will get Devie. She is our busiest and most reliable customer-facing employee. She has talked to all our customers, knows which sales rep serves whom, and who can help you the fastest.
That’s why we have zero interest in the fancy “artificial intelligence” automated phone systems. We have the real human intelligence and human touch of our employees. They deliver on our First Time Right pledge every day. Starting with Devie, and continuing with everyone you will encounter at CONTROLTEK, around the country and around the globe.
Nationwide Deployment, Service and Support
With thousands of successful system installations over the years (1,800 in 2017 alone), CONTROLTEK has established itself as one of the most reliable systems deployment companies in the U.S. Trusted by retailers large and small, we offer structured delivery, full transparency and nationwide infrastructure for our anti-theft devices. Our First Time Right program boasts a 95% success rate, and 81% of service calls are resolved remotely without the need to dispatch a technician to the location.
Cutting-Edge Technology Made Accessible
Through our partnership with Nedap, Europe’s premier manufacturer of EAS and RFID systems, we are able to offer LP technologies that set the benchmark for the ease of use, detection rate, design and analytics. To help you the get the ROI that you expect, we also offer ROI analysis and documentation, associate training and can work directly with your IT department to ensure compliance with your organization’s policies and procedures.
High-Performing EAS and RFID Tags and Labels
CONTROLTEK offers a wide selection of hard tags and labels for a variety of product protection uses. Our tags and labels distinguish themselves by their high detection rate, ease of use, sturdy construction and budget-friendliness.
Our fulfillment center boasts over one million square feet, enabling us to hold in stock more products and to ship them quicker than anyone in the industry. In fact, for many of our customers, we hold in stock several months’ worth of mission-critical items so that we can ship on a moment’s notice anywhere in the world. Our Client Services Team is organized around our customers — each organization we serve has a dedicated representative who ensures that orders are fulfilled smoothly and that any issues are resolved quickly.
- The Irrational Fear of Cash and the Risks for Retail - This article originally appeared in Loss Prevention Magazine. By Tom Meehan, CFI, and Jessica Pohlen Across the country, it feels like there is a push from retailers to eliminate cash. We see signs saying “exact change only” posted at cash registers due to the nationwide coin shortage, and there are even marketing efforts with the… Read More
- The Danger of Misinformation on Social Media - This article originally appeared in Loss Prevention Magazine. With the presidential election looming over our heads in recent months, it’s not too surprising to see that the news cycle has become hyper focused on anything to do with the election. And it’s not just the basics of a political election in the United States: the… Read More
- China has Set the Stage for the Digital Age of Retail - This article originally appeared in ACMA Currency Notes Dec 2020 Newsletter. By Tom Meehan, CFI Experts predict that for the first time in over a century, the United States will no longer be the largest retail market in the world. The United States and China were both deeply impacted by the COVID19 pandemic, but the… Read More