In a recent webinar CONTROLTEK hosted in conjunction with the Loss Prevention Foundation, I was joined by Ben Dugan, CFI, director of ORC and corporate investigations at CVS Health, and president of the National Coalition of Law Enforcement & Retail (CLEAR).
With organized retail crime (ORC) at the forefront of everyone’s minds, this timely discussion centered around targets, trends, and threats impacting retailers today. “Organized retail crime is the number one contributor to ongoing security threats in the retail industry today,” said Dugan. While the COVID-19 pandemic certainly plays into this, Dugan stated that “retailers are considering ORC their number one challenge—this is what keeps them up at night. There is an increase due to COVID, but also an increase in the associated violence that goes along with ORC.” Dugan also noted that some retailers have seen incidences involving external theft along with violence double since COVID-19, due to emboldened thieves.